New Client Policy

For the safety and comfort of your pets, all new clients are required to book a Meet & Greet before requesting any other service. Requests for services without a completed Meet & Greet will be declined. This allows us to ensure a good fit and go over care details for your pets. If a Meet & Greet is canceled without notice or results in a no-show, booking privileges will be restricted. To lift the restriction and schedule future bookings, a $25 deposit will be required. This deposit must be paid before any additional Meet & Greets or services can be scheduled.

All new clients are required to submit booking requests through the website. This ensures accurate scheduling, proper service selection, and that all policies are reviewed and agreed to before services are confirmed.

Requests made outside of the website may be redirected or declined.

Terms & Conditions Agreement

All new clients are required to review, sign, and complete the Terms & Conditions agreement prior to the start of any service.

Failure to complete this requirement before your booking begins will result in cancellation of services and forfeiture of the deposit.

Payment & Processing Fee

A processing fee of 3% + $0.30 per transaction will be applied to all card payments. To avoid this fee, payments can be made via Zelle or Venmo.

A 50% deposit is required to secure your booking, with the remaining balance due upon completion of services. Payment details/Invoice will be provided at the time of booking.

24/7 House Sitting / Overnight Care (Read Carefully)

This service option is only for clients who are requesting continuous, 24/7 care in their home. This service is primarily intended for pets requiring medical care, senior pets, young puppies, or pets needing close monitoring. Select this service only if you need full-time, around the clock care where I remain in the home and do not leave for other bookings. This option should not be selected for standard house sitting or regular overnight care. If your booking does not require true 24/7 care, please select the standard Overnights & House Sitting service instead. If the 24/7 service is selected in error, your booking will be adjusted.

Service Area & Travel Fee

Services are primarily offered within Naperville and surrounding areas. Bookings located outside of Naperville and beyond a 15-mile radius are subject to a $40 travel fee. The $40 travel fee must be added at the time of booking when requesting services outside of the 15-mile radius. Bookings submitted without the required travel fee will be adjusted.

Photo & Video Policy

Photo and video updates are a required part of all services. This ensures transparency, consistent communication, and peace of mind while you’re away.

By booking services, you agree to receive regular updates during your pet’s care.

Use of photos or videos for business or marketing purposes is always optional and will never be shared publicly without your consent.

Cancellation Policy

I understand that plans can change, and I always aim to be as accommodating as possible while also respecting the time reserved for your pet’s care.

• A deposit is required to secure your booking and is non-refundable for house sitting and overnights.

• If you reschedule more than 72 hours before your scheduled service, your deposit can be applied to the new dates.

• Cancellations made more than 72 hours in advance will receive a refund of the remaining balance, minus the deposit.

• Cancellations made within 72 hours of the scheduled service will receive a 50% refund of the remaining balance (deposit is forfeited).

• Cancellations made within 24 hours, same-day cancellations, or no-shows are non-refundable.

• Last-minute cancellations without communication may result in the inability to book future services.

This policy helps ensure I can continue providing dependable, high-quality care for all pets while honoring the time set aside for your booking. Thank you so much for your understanding and support.

Last-Minute Changes: I understand plans can shift. However, changes made within 72 hours of your booking, including added days or nights, will include a $50 fee and are subject to availability.