CLIENT POLICIES

CANCELLATION, DEPOSIT & BOOKING POLICY

50% DEPOSIT REQUIRED TO SECURE OVERNIGHT & HOUSE-SITTING BOOKINGS

A 50% deposit is required to confirm and secure all overnight and house-sitting bookings. Your dates are not considered reserved or held until the required deposit has been received. Verbal requests, messages, or completed booking forms do not guarantee availability.

Once the deposit is received, the dates are reserved exclusively for your booking and may no longer be available to other clients.

REMAINING BALANCE

The remaining 50% balance is due according to the invoice and booking terms provided at the time of reservation. Payments made in advance secure the agreed-upon dates and services and are subject to the cancellation and change policies below.

CANCELLATIONS

Cancellations made 30+ days before the scheduled service:
Cancellations may be eligible for a 50% credit of the amount associated with the cancelled or reduced services, at the discretion of Sniffs & Snuggles. The original 50% booking deposit remains non-refundable.

Cancellations or changes made 14–29 days before the scheduled service:
No refunds or credits will be provided for cancellations or reductions to the booking. The deposit and any additional payments made toward the reservation are non-refundable.

Cancellations or changes made less than 14 days before the scheduled service:
All payments are non-refundable and non-creditable. This includes the deposit and any remaining balance already paid.

Same-day cancellations, no-shows, or cancellations without communication:
All payments are forfeited and the booking may affect eligibility for future services.

CHANGES TO AN EXISTING BOOKING

Changes that reduce the number of pets, visits, nights, or services on a reservation are treated as a partial cancellationand are subject to the cancellation policy above.

Changes made 30+ days before service:
A credit of 50% of the price difference may be applied to the client's account.

Changes made 14–29 days before service:
No refund or credit will be issued for the price difference.

Changes made within 14 days of service:
No refund or credit will be issued for the price difference.

Additional nights, services, or pets may be added when availability allows and may be subject to updated pricing or applicable fees.

SENIOR, MEDICAL & AGE-RELATED PETS

By booking services for a senior, medically fragile, or elderly pet, the client acknowledges that unexpected changes in the pet's health may occur before or during the scheduled service.

Bookings are made based on the dates and services reserved, not on the anticipated health or lifespan of a pet.Sniffs & Snuggles cannot guarantee that a pet will remain medically stable through the scheduled booking period.

If a pet passes away before a scheduled booking, Sniffs & Snuggles may make an exception to the cancellation policy at its discretion:

• If the deceased pet is one of multiple pets included in the reservation, 50% of the price difference associated with that pet may be credited toward a future service.

• If the deceased pet was the only pet included in the reservation, up to 50% of payments made toward the affected booking may be refunded, at the discretion of Sniffs & Snuggles.

• The original 50% deposit remains non-refundable unless otherwise determined by Sniffs & Snuggles.

Any exception requires appropriate communication and may require reasonable documentation.

SPECIAL CIRCUMSTANCES

Refunds or credits outside of the policy may be considered only in special circumstances and entirely at the discretion of Sniffs & Snuggles. Approval of an exception for one booking does not create an obligation to provide the same exception for future bookings.